0

Shipping Policy

ORDER POLICIES AND TERMS

Customer orders will be processed and shipped within a maximum of 12 working days to ensure optimal packaging conditions for expedited shipping. This provision does not include the length of time it takes for delivery by the expedition. If the customer’s order is not shipped within 12 working days, we will contact the customer to provide information on the delivery date.

SHIPPING INFORMATION

We offer delivery options within Indonesia, and we do not ship goods outside of Indonesia.

1. JAVA

Free shipping for all orders with a minimum order of Rp. 5,000,000 (5 million Rupiah)

2. OUTSIDE JAVA

  • Small weight (Accessories) = 133,000
  • Medium weight (Lounge Chair, Dining Chair) = IDR 262,500
  • Large weight (2 Seater, etc) = IDR 514,500
  • EXTRA weight = IDR 766,500

The weight above uses calculations with actual weight or volume weight

SHIPPING TERMS

This term is applied with points:

  • If the customer’s order cannot be delivered within our terms, which is 12 working days, we will immediately contact the customer to provide an update on when the item will be delivered
  • If we receive information from the expedition that the product is damaged before the goods reach the customer, we will arrange for the delivery of replacement goods. These new shipping terms will be added to the shipping terms of the customer’s first order.
  • If the customer wants to change the delivery date after the customer has finished paying for his order, the customer can contact Customer Service via email at cs@kayalami.co.id, at least 48 hours before the new delivery date, or we will charge an additional shipping fee.
  • The customer has the responsibility to provide information regarding access to the customer’s premises if it is in the “extraordinary” category, such as: Delivery to an upper floor apartment with a lift rental fee and showing insurance on the top floor of the building, housing with narrow alley access, there are local events that close access to the customer’s place. Orders that are canceled or re-scheduled due to certain conditions as above which are not informed beforehand before delivery, an additional fee will be charged to rearrange delivery.
  • Customers or trusted relatives of customers must be in place on the scheduled delivery of goods to receive and inspect goods and sign proof of delivery. If the customer or a trusted customer relative is not present when the goods are delivered, an additional shipping fee will be charged for rescheduling the second delivery.
  • The customer has the responsibility to keep the delivery location safe from damage. such as floors and walls. You can provide additional carpets or blankets to minimize damage from shipping goods, especially for items that have XTRA weight. We are not responsible for damage to the customer’s floors or walls.
  • The appointed expeditionary party is not permitted to move goods that are in the customer’s house. If the customer insists on asking the expedition to help move the goods, we are not responsible if something unexpected happens.

SHIPMENT CHECK

When the product has been received by the customer, please immediately check for several points as follows:

  • The goods sent are in accordance with the order
  • Goods sent according to proof of delivery
  • Damage to goods

If the customer finds any damage to the goods or packaging, please notify this before signing the proof of delivery for the goods to the expedition and via email to cs@kayalami.co.id. This will be very helpful for process claims with the expeditionary party we choose.

Shopping Cart0

Cart