Our product warranty lasts up to one year after delivery. We will base on a 1 to 1 replacement for any problems caused by manufacturing defects and may charge any additional costs for replacement. Submission of claim is applicable in the 3 months from the date of discovery of defects. All claims must be proven with photos/videos showing clearly for clarification of proof for the claim process to be valid.
Claims brought forth to KAC may be processed in 6 working days.
KAC will only be liable to honour a warranty if:
The warranty does not apply in the following cases:
Buyer may return a product if Buyer have not had the opportunity to inspect the product and upon inspection the products do not meet the type or quality reasonably expected from the agreement, within 10 (ten) business days of delivery free of charge. If there is wear and tear, KAC will charge an additional fee.
Buyer will be required to pay for the return costs, supposed that the purpose of the return is not due to defects or errors responsible under KAC. Expenses for returns may depend on product size and the distance of the Buyer or end-customer’s location. An additional packing fee may be incurred depending on the size and fragility of the items.